dd89 Terms and Conditions — Complete Information

These terms and conditions ("Terms") form a legally binding agreement between the user of the dd89 platform ("you" or "user") and dd89 ("we", "our", "Company"). By using the dd89 website or services, you will be considered to have fully read, understood, and agreed to these Terms. If you do not agree with these Terms, please refrain from using our platform.

1 General Provisions

dd89 is an online betting and casino platform that provides services for players in Bangladesh. Our platform offers various types of gaming entertainment including cricket betting, slots, live casino, Aviator, fishing games, and more.

1.1 Definition of Services

"Services" refers to the dd89 website, mobile version, software applications, and all associated digital channels. An internet connection and a registered account are required to use the services.

1.2 Applicable Law

These Terms are governed by applicable laws and regulations. Users are fully responsible for complying with their own local laws. dd89 does not provide legal advice regarding the legal status of this service in the user's area.

1.3 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming guidelines together form the complete agreement. In the event of a dispute, these Terms will take precedence.

2 Account Registration

To use the services on dd89, you must create an account. You are required to provide accurate and complete information during the registration process.

2.1 Registration Requirements

• Each individual may create only one account.
• All information provided at the time of registration must be true, accurate, and up to date.
• Creating multiple accounts under the same person's name or from the same device is strictly prohibited.
• If multiple family members use the same device, our support team must be notified immediately.
• The mobile number and email provided when creating an account must be verifiable.

2.2 Updating Your Information

If any details on your account change, please notify our support team immediately. dd89 will not be held responsible for any issues arising from incorrect information.

3 Age Verification and Identity Confirmation

dd89 provides services only to those aged 21 or older. Minors are strictly prohibited from creating an account or using the services.

3.1 Age Verification Process

• At the time of registration, you must confirm that you are at least 21 years old.
• dd89 may request a government-issued ID for age verification at any time.
• Deposit and withdrawal facilities may be restricted until age verification is complete.

3.2 Identity Verification (KYC)

To ensure security and prevent financial fraud, dd89 carries out a Know Your Customer (KYC) process. We reserve the right to verify identity documents for large deposits or withdrawals, or for security-related reasons.

4 Account Security

It is your responsibility to keep your account password and login details completely confidential. Refrain from sharing this information with any third party.

• You are solely responsible for all activities carried out from your account.
• If you suspect unauthorized access to your account, contact support immediately.
• Accessing another person's account or placing bets on someone else's behalf is prohibited.
• If you log in from a public device, log out immediately after use.
• Use a strong, unpredictable password and change it regularly.

5 Deposit and Withdrawal Policy

Financial transactions on dd89 are carried out through fully secure encryption. Our supported payment methods are bKash, Nagad, and Rocket.

5.1 Deposit Requirements

• Minimum deposit amount: ৳300 (for all methods).
• Deposited funds must come only from your own registered payment account.
• Deposits from third-party accounts are not permitted and such deposits may be confiscated.
• Successful deposits are generally credited to the account within a few minutes.

5.2 Withdrawal Requirements

• Minimum withdrawal amount: ৳500.
• Withdrawal time: generally completed within 15 minutes to 2 hours.
• Withdrawals can only be made to the payment account from which the deposit was made.
• Withdrawals may be held if the wagering requirements of any promotional bonus have not been met.
• Withdrawals may be temporarily delayed due to security checks.

5.3 Currency and Conversion

All transactions are conducted in Bangladeshi Taka (BDT / ৳). If foreign currency conversion is required, the user will be responsible.

6 Bonuses and Promotions

dd89 offers various types of bonuses and promotional offers. Each offer has its own terms and conditions, which are detailed on the relevant promotion page.

6.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. To use this bonus, a 25x wagering requirement must be met.

6.2 General Bonus Terms

• Bonus funds cannot be withdrawn as cash — only winnings after the wagering requirements have been met are withdrawable.
• If bonus abuse, multi-accounting, or the use of bots to claim bonuses is detected, the account may be closed.
• Claiming bonuses on multiple accounts from the same household or IP address is prohibited.
• dd89 reserves the right to modify, suspend, or cancel any bonus offer.
• Cashback bonuses are calculated weekly and vary according to VIP level.

6.3 VIP Program

The dd89 VIP program has 5 levels, and regular players can advance to higher levels step by step:

• Bronze — weekly cashback up to 0.3%
• Silver — weekly cashback up to 0.6%
• Gold — weekly cashback up to 0.9%
• Platinum — weekly cashback up to 1.2%
• Diamond — weekly cashback up to 1.5%

7 Betting Rules

The following rules must be followed when placing bets on dd89.

7.1 Bet Acceptance and Rejection

dd89 reserves the right to reject or cancel any bet without giving a reason, particularly if there is a technical error, data feed issue, or suspicion of suspicious activity.

7.2 Bet Confirmation

A bet will be considered finally accepted only when the bet amount has been deducted from your account and a confirmation number has been provided.

7.3 Event Cancellation

If a match or event is cancelled or does not take place, the stake for the relevant bet will be returned to the user's account; specific betting rules may apply in certain cases.

7.4 Technical Errors

If incorrect odds or payments are displayed due to a technical issue or software error, dd89 reserves the right to correct the error and cancel the affected bet.

8 Prohibited Activities

The following activities are strictly prohibited on the dd89 platform and will result in immediate action if identified:

• Match-fixing or attempting to influence the outcome of any match.
• Placing bets using bots, scripts, or automated software.
• Using multiple accounts or false identities to claim bonuses.
• Money laundering or illegal financial transactions.
• Attempting to breach the platform's security measures.
• Acting with the intent to harm other users.
• Spreading false information about dd89.
• Deliberately exploiting vulnerabilities or bugs in the service.

In the event of any of the above violations, dd89 reserves the right to forfeit all balances and winnings associated with the account and permanently close it.

9 Limitation of Liability

To the maximum extent permitted by applicable law, dd89 will not be liable for the following:

• Bets or game sessions lost due to internet disconnection.
• Losses caused by technical issues with the user's device.
• Delays or technical errors from third-party payment providers.
• Service disruptions caused by force majeure, natural disasters, or events beyond dd89's control.
• Losses caused by the user's own negligence or provision of incorrect information.

In any circumstance, dd89's maximum liability will be limited to the amount of that specific transaction.

10 Account Closure and Suspension

10.1 Closure by the User

You may close your account at any time by contacting our support. Before closing your account, make sure all pending bets are settled and any withdrawable balance is withdrawn.

10.2 Suspension or Closure by dd89

dd89 may temporarily suspend or permanently close any account for the following reasons:

• Violation of any clause of these Terms and Conditions.
• Failure to cooperate with the identity verification or KYC process.
• Suspicious or fraudulent activity.
• Voluntary self-exclusion request under responsible gaming.

10.3 Balance of Closed Accounts

For accounts closed due to rule violations, the balance may be forfeited. For accounts closed voluntarily or for other valid reasons, any legitimate balance will be returned.

11 Privacy & Data Protection

Details on how your personal information is collected, used, and protected are described in our Privacy Policy. The Privacy Policy also forms part of the applicable agreement alongside these Terms and Conditions.

• Your personal information is kept secure through SSL encryption.
• We follow a strict policy regarding the sharing of information with third parties.
• Requests to view, correct, or delete your data can be made to the support team.

12 Changes to Terms and Conditions & Severability

12.1 Right to Make Changes

dd89 reserves the right to modify, add to, or remove any part of these Terms and Conditions at any time. For significant changes, we will post a notice on the website. Continued use of the platform after any changes will be taken as your acceptance of the updated Terms and Conditions.

12.2 Severability

If any clause of these Terms and Conditions is found to be unlawful or unenforceable, all remaining clauses will continue to be fully effective.

12.3 Contact

If you have any questions or concerns about these Terms and Conditions, please contact our 24/7 live chat support or reach us by email at: [email protected]

Play responsibly. For those aged 21 and above only. Betting can be addictive — if you need support, visit our Responsible Gaming page.