dd89 Privacy Policy — Your Information Is Safe With Us

1. Introduction and Purpose

dd89 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users' personal information. The main purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we keep it secure, and under what circumstances it may be shared with third parties.

By registering on the dd89 platform or by using our services, you are giving your consent to the terms described in this privacy policy. We may update this policy from time to time, and any changes will be published on our website.

2. What Information We Collect

dd89 collects various types of information in order to provide its services. This information can be divided into two main categories:

2.1 Information You Provide Directly

During registration or account management, you provide the following information yourself:

• Full name and date of birth (for age verification — only for users aged 21 and above)
• Email address and contact details
• Details of preferred payment methods (bKash, Nagad, Rocket)
• Account username and password (stored in encrypted form)
• Details of documents submitted for identity verification
• Content of communications with customer support

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device identification information
• Browser type and operating system information
• Site navigation logs and page visit records
• Transaction history and betting activity records
• Information collected through cookies and similar tracking technologies

3. Purpose of Using Information

dd89 uses collected information only for the following legitimate purposes:

• Creating and managing your account and ensuring service delivery
• Verifying age — our platform is only for users aged 21 and above
• Processing all financial transactions including deposits (minimum ৳300) and withdrawals (minimum ৳500)
• Preventing fraud, money laundering, and other illegal activities
• Maintaining the security and integrity of the platform
• Providing 24/7 customer support in Bengali
• Implementing responsible gaming policies
• Meeting applicable legal obligations
• Improving service quality and refining the user experience
• Providing information on relevant promotional offers and bonuses (subject to your consent)

4. Sharing Information with Third Parties

dd89 may share information in the limited cases described below and under strict confidentiality agreements:

4.1 Payment Processors

Information necessary to complete financial transactions via bKash, Nagad, and Rocket is shared with their respective payment gateways. These providers are governed by their own privacy policies.

4.2 Technology and Service Partners

Only the minimum necessary information is shared with technology partners engaged to operate the platform, and those partners are contractually bound to protect the confidentiality of the data.

4.3 Legal Obligations

Information may need to be provided when required by a legal directive from a competent authority, a court order, or any other legal obligation. In such cases, we will not disclose any information beyond what is legally required.

4.4 Fraud Prevention

In the interest of platform security and user protection, necessary information may be shared with providers of fraud detection and prevention services.

5. Cookie Policy

Cookies and similar technologies are used on the dd89 website. Cookies are small text files stored in your browser that help us improve the quality of our services.

5.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and core platform functionality
• Functional Cookies: For remembering your preferences and settings
• Analytics Cookies: For monitoring and improving site usage

You can manage cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

6. Data Security Measures

dd89 has implemented industry-standard technical and organizational measures to protect your personal information:

• Use of SSL/TLS encryption technology for all data transmissions
• Passwords and sensitive information stored in encrypted form
• Firewalls and security layers to prevent unauthorized access
• Regular security audits and vulnerability assessments
• Staff training and awareness programs on data protection
• Following a need-to-know access policy
• A rapid response plan in the event of a data breach

7. Data Retention Period

dd89 does not retain your information longer than necessary. General data retention policy:

• Active account data: For the entire duration the account remains active
• Transaction records: As required for legal and financial audit purposes
• Customer support communications: For a limited period after the issue is resolved
• After account closure: For the period required to meet legal obligations

Once the required period has ended, your information is securely deleted or anonymized.

8. User Rights

As a user of dd89, you have the following rights regarding your own information:

8.1 Right to Access

You can find out what information we hold about you and how it is being used.

8.2 Right to Correction

If your profile contains incorrect or incomplete information, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Opt Out of Marketing Communications

You can inform our support team at any time to stop receiving promotional emails or notifications.

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time.

9. Protection of Minors' Information

dd89 is an adult platform and is only for users aged 21 and above. We do not knowingly collect any information from minors. Age verification at the time of registration is mandatory.

If we learn that a minor has registered on our platform, we will immediately close their account and delete the associated information.

10. International Data Transfers

Our technology infrastructure may operate on servers located in various countries. In the case of such international data transfers, we ensure that your information receives the same standard of protection. Data protection agreements are signed with third-party service providers.

11. Policy Changes and Updates

dd89 reserves the right to change this privacy policy at any time. If there are any significant changes, we will:

• Publish the updated policy on this page and change the "Last Updated" date
• Notify registered users by email
• May display a notification when logging into the platform

If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the new policy.

12. Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will resolve your request as quickly as possible.